“We underestimated the disruptive impact this upgrade would have on some of our customers. Marc Allera, CEO of the Consumer Division at BT said: In 2025, however, Openreach will be shutting off the landline telephone network in favour of moving to an all-digital system where our calls are connected over broadband internet. 1ĭigital Voice is BT’s new home phone service that is being ushered in alongside a fundamental change to how our phone calls are connected.įor decades, telephone calls have worked using the landline or ‘analogue’ PSTN network. BT have said they will not be automatically updating their customers to Digital Voice if the customer is not prepared for the upgrade and chooses not to be upgraded just yet. ![]() ![]() On 29th March 2022, news landed that BT is pausing the rollout of Digital Voice.
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